NHS Wales patient questionnaire feedback

NHS Wales Patient Experience Survey 2024-2025 Results

Thank you to all our patients who participated in the annual NHS Wales Patient Experience survey for 2024-2025.

The results from the survery can be seen below

Results analysed:                  411

Did you feel that you were listened to?

Were you able to speak in Welsh to staff if you needed to?

 

·         Always - 258

·         Usually - 107

·         Sometimes - 34

·         Never - 12

 

·  Always - 25

·  Usually - 9

·  Sometimes - 3

·  Never – 23

·  n/a - 351

From the time you realised you needed to use this service, was the time you waited?

If you asked for assistance, did you get it when your needed it?

Did you feel you understood what was happening in your care?

 

  • Short - 128
  • About right - 199
  • Bit longer - 59
  • Much longer - 25

 

  • Always - 153
  • Usually - 78
  • Sometimes - 35
  • Never - 5
  • n/a - 140

 

  • Always – 260
  • Usually - 103
  • Sometimes - 41
  • Never - 7

 

 

 

 

 

 

Were things explained to you in a way that you could understand?

 

Were you involved as much as you wanted to be in decisions about your care?

 

  • Always - 273
  • Usually - 106
  • Sometimes - 26
  • Never - 6
  • Always - 265
  • Usually - 100
  • Sometimes - 36
  • Never - 10

Using a scale of 0 - 10 where 0 is very bad and 10 is excellent, how would you rate your overall experience?

  0

 1

2

3

 4

5

6

7

8

9

10

 0

 9

 3

6

 3

18

22

40

78

77

155

 

 

 

Equity Monitoring

What is your age ?

What is your gender? 

At birth, were you described as:

  • 0 to 15: 0
  • 16 to 24: 12
  • 25 to 34: 16
  • 35 to 44: 24
  • 45 to 54: 46
  • 55 to 64:99
  • 65 to 74: 123 
  • 75+: 88
  • Prefer not to say: 3
  • Male - 180
  • Female - 226
  • Other - 1
  • Prefer not to say - 4

 

  • Male - 178
  • Female - 226
  • Other - 2
  • Prefer not to say - 5

 

Are your day to day activities limited because of a health problem or disability which has lasted, or is expected to last, at least 12mths?

 

Which of the following options best described how our think of yourself?

 

What is your religion?

 

  • Yes, a lot - 90
  • Yes, a little - 138
  • Not at all - 168
  • Prefer not to say - 15

 

  • Heterosexual - 385
  • Gay or lesbian - 3
  • Bisexual - 5
  • Prefer not to say - 3
  • Other - 15

 

  • No religion - 133
  • Hindu - 0
  • Muslim - 1
  • Any other religion - 4
  • Jewish - 1
  • Sikh - 0
  • Buddhist - 3 
  • Christian - 252
  • Prefer not to say - 15

 

While the overall feedback is positive, we will continue to strive to improve services at the surgery. The Practice closely monitors appointment demand and capacity and adjusts accordingly, while ensuring safe consulting limits for our clinical team.
All feedback has been relayed to the Practice team.

Due to the anonymous nature of the survey, specific concerns couldn't be addressed directly, but the team has taken note to improve our services.


Tenby Surgery is committed to delivering excellent patient care. Patient feedback plays a vital role in our ongoing efforts to enhance services and care quality.

Page last reviewed: 25 May 2025
Page created: 25 May 2025